Help Centre
Have some questions?
Our self-help section usually does the trick!
For Individual Customers
Waafi Bank Ltd. (Waafi Bank) is a commercial bank licensed by Labuan Financial Services Authority (Labuan FSA), Malaysia. It is incorporated under the Labuan Companies Act 1990. Its Company Registration Number is LL16778. It is a fully Shariah-compliant bank.
Yes! Your money is safe. Waafi Bank is a fully regulated bank, licensed under the Labuan Financial Services Authority, Malaysia.
- Savings Account
- Islamic Deposits (12, 24, 36 months)
- Remittance/Transfer
Yes, as long as the jurisdictions are in the Financial Action Task Force (FATF) white list.
Sorry. Not at the moment.
It will take two (2) days to complete from the date of receipt of complete and correct mandatory documents.
Please use the steps below:
- Download the application form here.
- Email the duly completed application form to customer@waafibank.com with all the required documents for processing
- Once successful, the Bank will email:
- the user ID and password for the account activation; and
- the instructions to fund the account
- Should the application is unsuccessful, the Bank will inform the applicant via email.
The required documents are:
- Passport/National ID
- Evidence of address via utility bills or bank statement
- Employment letter or income evidence
Below are the charges
| Fees / Charges | USD |
| Inward Wire Transfer | 10 |
| Outward Fund Transfer | 10 |
It could take up to 5 working days.
To transfer:
- Download the Remittance Application Form (RAF) here.
- Send the duly completed form to customer@waafibank.com for processing.
- The Bank will send an email to you to confirm the successful transfer or otherwise
- By sending in the form, you agree to the terms and conditions for the Application For Remittance.
The following could be the reasons for unsuccessful log-in:
- Poor internet connections
- Typing errors when logging in. If you cannot log in, double-check that you have entered your username and password correctly. If you cannot remember your password, request for a new password by emailing to customer@waafibank.com
- The banking system is undergoing its scheduled maintenance
- Suppose you have pop-up blockers enabled on your browser, you may need to disable them for the website to function appropriately, especially if the bank uses pop-ups for verifying login credentials or authentication
After 3 failed attempts, your account will be blocked to protect your money. To unblock, kindly contact customer@waafibank.com
Please email customer@waafibank.com and we will reset your username and password.
To view the account statement, log into your internet banking account to see the details.
If you suspect that you have been a victim of fraud, please immediately alert the Bank at customer@waafibank.com
Once the account is closed, the Bank will email the confirmation together with the latest 12 months transaction history.
Your next of kin needs to email us at customer@waafibank.com. The Bank will then contact the Authorised Nominee who will further manage your account. We do everything we can to help.
Please email to customer@waafibank.com. The Bank will contact you within three (3) working days to get clarifications if needed. We will investigate and resolve the complaint within eight (8) weeks.
If you are dissatisfied with the Bank’s response, you may forward your complaint to the Labuan FSA, within six (6) months of the date of the final response at:
Labuan Financial Services Authority
Level 17, Main Office Tower
Financial Park Complex
Jalan Merdeka
87000 Labuan, Malaysia.
Tel: +6087 591 200
Fax: +6087 453 442
Email: communication@labuanfsa.gov.my
For Corporate Customers
Waafi Bank Ltd. (Waafi Bank) is a commercial bank licensed by Labuan Financial Services Authority (Labuan FSA), Malaysia. It is incorporated under the Labuan Companies Act 1990. Its Company Registration Number is LL16778. It is a fully Shariah-compliant bank.
Yes! Your money is safe. Waafi Bank is a fully regulated bank, licensed under the Labuan FSA, Malaysia.
- Current Account
- Islamic Deposits (12, 24 and 36 months)
- Remittance/Transfer
Yes. Waafi Bank allows an account opening for money broking businesses provided the nature of the business meets the Shariah criteria and is approved by our Shariah Advisor.
Yes. Waafi Bank allows an account opening for a business to hold their clients’ funds provided that their clients’ businesses are Shariah-compliant.
Yes, as long as the jurisdictions are in the Financial Action Task Force (FATF) white list.
The following are the steps to open a corporate account:
Kindly email to customer@waafibank.com for further assistance.
The required documents are listed in the account opening application form. For further clarifications, kindly contact customer@waafibank.com
Below are the charges
| Fees / Charges | USD | |
| Account Opening Fee | 1,500 | |
| Minimum Deposit to Open Account | 20,000 | |
| Minimum Balance Requirement | 20,000 | |
| Monthly Maintenance Charges (per account) | < Minimum balance | 100 |
| e-Statement via Email (Per Request) | 10 | |
| e-Statement: Self-download | – | |
| Audit Confirmation Fee | 1-5 Accounts | 50 |
| > 5 Accounts | 100 | |
| Closing of Account Fee | 100 | |
| Outward Fund Transfer | 50 | |
| Inward Wire Transfer | 10 | |
| Other charges | Will be determined by the Correspondent Bank/Agent Bank/ Intermediary Bank | |
| Internal Transfer | – | |
| Investigation Service Charge | Transaction dated less than 3 months | 30 |
| Transaction dated 3 months and more | 100 | |
| Banker Reference | 100 | |
| Banker Certificate | 100 | |
Once your company account has been created, the Bank will send an email with instructions to activate the account.
A Deposit Instruction specific to the company’s account will be given upon successful opening of the account. Please use the instructions to fund the account.
To transfer:
- Download the Remittance Application Form (RAF) here.
- Send the duly completed form to customer@waafibank.com for processing.
- The Bank will send an email to you to confirm the successful transfer or otherwise.
- By sending in the form, you agree to the terms and conditions for the Application For Remittance.
The following could be the reasons for unsuccessful log-in:
- Poor internet connections
- Typing errors when logging in. If you cannot log in, double-check that you have correctly entered your username and password. If you cannot remember your password, request a new password by emailing customer@waafibank.com
- The banking system is undergoing its scheduled maintenance
- Suppose you have pop-up blockers enabled on your browser, you may need to disable them for the website to function appropriately, especially if the bank uses pop-ups for verifying login credentials or authentication.
After 3 failed attempts, your account will be blocked to protect your money. To unblock, kindly contact customer@waafibank.com
To view the business bank statement, log in to the business internet banking account to see the details.
Once the account is closed, the Bank will email the confirmation together with the latest 12 months transaction history.
Please email to customer@waafibank.com. The Bank will contact you within three (3) working days to get clarifications if needed. We will investigate and resolve the complaint within eight (8) weeks.
If you are dissatisfied with the Bank’s response, you may forward your complaint to the Labuan FSA, within six (6) months of the date of the final response at:
Labuan Financial Services Authority
Level 17, Main Office Tower
Financial Park Complex
Jalan Merdeka
87000 Labuan, Malaysia.
Tel: +6087 591 200
Fax: +6087 453 442
Email: communication@labuanfsa.gov.my
For Individual Customers
Waafi Bank Ltd. (Waafi Bank) is a commercial bank licensed by Labuan Financial Services Authority (Labuan FSA), Malaysia. It is incorporated under the Labuan Companies Act 1990. Its Company Registration Number is LL16778. It is a fully Shariah-compliant bank.
Yes! Your money is safe. Waafi Bank is a fully regulated bank, licensed under the Labuan Financial Services Authority, Malaysia.
- Savings Account
- Islamic Deposits (12, 24, 36 months)
- Remittance/Transfer
Yes, as long as the jurisdictions are in the Financial Action Task Force (FATF) white list.
Sorry. Not at the moment.
It will take two (2) days to complete from the date of receipt of complete and correct mandatory documents.
Please use the steps below:
- Download the application form here.
- Email the duly completed application form to customer@waafibank.com with all the required documents for processing
- Once successful, the Bank will email:
- the user ID and password for the account activation; and
- the instructions to fund the account
- Should the application is unsuccessful, the Bank will inform the applicant via email.
The required documents are:
- Passport/National ID
- Evidence of address via utility bills or bank statement
- Employment letter or income evidence
Below are the charges
| Fees / Charges | USD |
| Inward Wire Transfer | 10 |
| Outward Fund Transfer | 10 |
It could take up to 5 working days.
To transfer:
- Download the Remittance Application Form (RAF) here.
- Send the duly completed form to customer@waafibank.com for processing.
- The Bank will send an email to you to confirm the successful transfer or otherwise
- By sending in the form, you agree to the terms and conditions for the Application For Remittance.
The following could be the reasons for unsuccessful log-in:
- Poor internet connections
- Typing errors when logging in. If you cannot log in, double-check that you have entered your username and password correctly. If you cannot remember your password, request for a new password by emailing to customer@waafibank.com
- The banking system is undergoing its scheduled maintenance
- Suppose you have pop-up blockers enabled on your browser, you may need to disable them for the website to function appropriately, especially if the bank uses pop-ups for verifying login credentials or authentication
After 3 failed attempts, your account will be blocked to protect your money. To unblock, kindly contact customer@waafibank.com
Please email customer@waafibank.com and we will reset your username and password.
To view the account statement, log into your internet banking account to see the details.
If you suspect that you have been a victim of fraud, please immediately alert the Bank at customer@waafibank.com
Once the account is closed, the Bank will email the confirmation together with the latest 12 months transaction history.
Your next of kin needs to email us at customer@waafibank.com. The Bank will then contact the Authorised Nominee who will further manage your account. We do everything we can to help.
Please email to customer@waafibank.com. The Bank will contact you within three (3) working days to get clarifications if needed. We will investigate and resolve the complaint within eight (8) weeks.
If you are dissatisfied with the Bank’s response, you may forward your complaint to the Labuan FSA, within six (6) months of the date of the final response at:
Labuan Financial Services Authority
Level 17, Main Office Tower
Financial Park Complex
Jalan Merdeka
87000 Labuan, Malaysia.
Tel: +6087 591 200
Fax: +6087 453 442
Email: communication@labuanfsa.gov.my
For Corporate Customers
Waafi Bank Ltd. (Waafi Bank) is a commercial bank licensed by Labuan Financial Services Authority (Labuan FSA), Malaysia. It is incorporated under the Labuan Companies Act 1990. Its Company Registration Number is LL16778. It is a fully Shariah-compliant bank.
Yes! Your money is safe. Waafi Bank is a fully regulated bank, licensed under the Labuan FSA, Malaysia.
- Current Account
- Islamic Deposits (12, 24 and 36 months)
- Remittance/Transfer
Yes. Waafi Bank allows an account opening for money broking businesses provided the nature of the business meets the Shariah criteria and is approved by our Shariah Advisor.
Yes. Waafi Bank allows an account opening for a business to hold their clients’ funds provided that their clients’ businesses are Shariah-compliant.
Yes, as long as the jurisdictions are in the Financial Action Task Force (FATF) white list.
The following are the steps to open a corporate account:
Kindly email to customer@waafibank.com for further assistance.
The required documents are listed in the account opening application form. For further clarifications, kindly contact customer@waafibank.com
Below are the charges
| Fees / Charges | USD | |
| Account Opening Fee | 1,500 | |
| Minimum Deposit to Open Account | 20,000 | |
| Minimum Balance Requirement | 20,000 | |
| Monthly Maintenance Charges (per account) | < Minimum balance | 100 |
| e-Statement via Email (Per Request) | 10 | |
| e-Statement: Self-download | – | |
| Audit Confirmation Fee | 1-5 Accounts | 50 |
| > 5 Accounts | 100 | |
| Closing of Account Fee | 100 | |
| Outward Fund Transfer | 50 | |
| Inward Wire Transfer | 10 | |
| Other charges | Will be determined by the Correspondent Bank/Agent Bank/ Intermediary Bank | |
| Internal Transfer | – | |
| Investigation Service Charge | Transaction dated less than 3 months | 30 |
| Transaction dated 3 months and more | 100 | |
| Banker Reference | 100 | |
| Banker Certificate | 100 | |
Once your company account has been created, the Bank will send an email with instructions to activate the account.
A Deposit Instruction specific to the company’s account will be given upon successful opening of the account. Please use the instructions to fund the account.
To transfer:
- Download the Remittance Application Form (RAF) here.
- Send the duly completed form to customer@waafibank.com for processing.
- The Bank will send an email to you to confirm the successful transfer or otherwise.
- By sending in the form, you agree to the terms and conditions for the Application For Remittance.
The following could be the reasons for unsuccessful log-in:
- Poor internet connections
- Typing errors when logging in. If you cannot log in, double-check that you have correctly entered your username and password. If you cannot remember your password, request a new password by emailing customer@waafibank.com
- The banking system is undergoing its scheduled maintenance
- Suppose you have pop-up blockers enabled on your browser, you may need to disable them for the website to function appropriately, especially if the bank uses pop-ups for verifying login credentials or authentication.
After 3 failed attempts, your account will be blocked to protect your money. To unblock, kindly contact customer@waafibank.com
To view the business bank statement, log in to the business internet banking account to see the details.
Once the account is closed, the Bank will email the confirmation together with the latest 12 months transaction history.
Please email to customer@waafibank.com. The Bank will contact you within three (3) working days to get clarifications if needed. We will investigate and resolve the complaint within eight (8) weeks.
If you are dissatisfied with the Bank’s response, you may forward your complaint to the Labuan FSA, within six (6) months of the date of the final response at:
Labuan Financial Services Authority
Level 17, Main Office Tower
Financial Park Complex
Jalan Merdeka
87000 Labuan, Malaysia.
Tel: +6087 591 200
Fax: +6087 453 442
Email: communication@labuanfsa.gov.my